Learn how to judge a situation to ensure the perfect balance of formality and informality. We‘ll also cover introductions and networking skills, meeting etiquette, communication and correspondence, building professional relationships and much more.
Learn how to entertain with gravitas and aplomb to ensure that your business relationships will reap healthy dividends!
Learning to use your voice and perform effectively in today’s competitive marketplace is essential: all the technology in the world can’t help with poor delivery! Getting your point across in an interesting and stimulating way is the wizardry of communication, and here you will learn tips and tricks to keep your audience transfixed in this comprehensive course.
Especially for the hospitality and retail sectors. We all recognise and appreciate first-class customer service, but it can be hard to identify exactly what made an experience so memorable. Our business protocol and etiquette workshops will ensure that you are equipped with that defining element in your hospitality and customer service skills, setting you apart from companies whose products are essentially the same as your own.
“I’ve forgotten the name of your boss’s wife!’’ Business socialising can be tricky especially if you’re attending an event as someone’s partner. Remembering names and key pieces of information can leave one flustered and anxious. Maybe your business has grown and reached new levels of success, or perhaps due to that recent promotion there is an increased requirement for your partner to attend various business functions. This course is perfect for someone wishing to gain confidence in the necessary social skills to complement their partner’s executive role, including cocktail parties, formal business dinners and entertaining at home.
For Personal and Executive Assistants to realise their full potential in representing not only the executive, but the business too. This course will ensure the individual gains the necessary skills to promote efficiency and professionalism along with the business intelligence to support and promote the role of the executive to the fullest.